FAQ

SHIPPING

⭐ Where are you located?

HAPPIPOP is based in Florida, USA!

⭐ Do you ship to [insert country here]?

Yes, I ship worldwide/anywhere USPS currently allows.

To view the current list of countries USPS cannot ship to, click here.

Please note that any customs duties and import taxes subject to international orders are of the buyer's responsibility. All orders are marked as 'merchandise' and at full value.

⭐ How much does shipping cost?

  • Domestic (USA): $5.25+
  • International (Canada): $12.50+
  • International (All other countries): $15.50+

Shipping increases with additional items/weight.

All orders ship via USPS with tracking by default.

⭐ What shipping service do you use?

  • Domestic (USA): USPS
  • International: USPS/Pirate Ship's Simple Export Rate + InsureShield (Asendia USA)

⭐ What is your processing time?

1-4 business days under normal circumstances. But during events such as shop updates or sales, processing times may take up to 10 days due to a larger influx of orders that are received.

You will receive a shipping notification email when your order ships.

After being processed, orders are typically dropped off to USPS the next business day. Please allow at least 1-2 business days for tracking info to start updating past the pre-shipment phase!

⭐ How long will it take for my order to arrive?

  • Domestic (USA): 2-7 business days after shipment
  • International: varies; up to 2-3 months after shipment

Transit times will depend on the efficiency of postal services. Due to external factors such as holidays, weather conditions, customs holds, etc., there may be potential shipping delays.

 

ORDER HELP

⭐ I placed multiple orders, can shipping be combined?

Yes, please email/contact me with your order numbers to combine shipping.

Any excess shipping costs will be refunded after your orders have been processed and packaged for shipment.*

*Please note that there is a separate transaction fee of at least $0.49 for each order that cannot be refunded when combining orders in addition to any additional shipping weight charges that are not covered with your first order!

⭐ I made a mistake with my order! How can I fix it?

Please use the contact form on my website or email me directly at happipopservice[at]gmail.com ASAP. Address and item quantity issues cannot be fixed after your order has been shipped.

⭐ I didn't receive an order confirmation email after placing an order?

Please double check if you had entered in your email address incorrectly, and/or check spam mail. If you find that your email was incorrect, contact me through email or contact form with your order number and/or full name used for the order + your correct email details for it to be fixed.

⭐ What is your return policy?

Returns and exchanges are not accepted; all sales are final after shipment.

If there is an issue with your order (e.g. wrong item received), please contact me as soon as possible to resolve it!

⭐ My package says "delivered" but I didn't receive it? Help!

If your tracking number says your package was delivered but you didn't receive it, please try and check the following:

  1. Your shipping address. Was the address you provided correct?
  2. Check with housemates if they had picked up your mail, and check with neighbors in the case that USPS accidentally delivered to the wrong house.
  3. If your package is not with your neighbors, please follow up with your local post office ASAP to check if they had mis-scanned your package or if there was another issue. If needed, you may open a missing mail claim with them.

This shop is neither responsible for delivery mishandlings nor stolen parcels after packages have been transferred into the hands of USPS.

If all else fails and you had purchased InsureShield shipping insurance for your package, please contact me and I can help you file a claim for any delivery related issue!

 

INSURANCE

⭐ Do you offer package insurance?

Yes! ALL domestic orders include carrier insurance and all international orders include InsureShield by default.

USA residents can purchase InsureShield for their order through this listing for extra protection. InsureShield offers better and more protections--including protections against porch theft. I highly recommend purchasing InsureShield if you need full package protection!

⭐ How does insurance protect my order? + DEADLINES

Purchasing insurance for your order financially protects your order in the event that your package is damaged or lost in the care of the postal service. I highly recommend USA buyers to purchase InsureShield for their order as they offer better protections including porch theft issues.

Should a delivery issue occur with your package and it is insured, a parcel claim can be filed for you to receive reimbursement. Please contact me via email regarding this; claims must be reported and filed no later than the deadlines below.

CLAIM DEADLINES

  • Domestic (USA) (Carrier Insurance): 15-60 calendar days from the shipment date.

**For additional info, please visit the USPS website.

  • Domestic & International (InsureShield): within 30 days of delivery / within 9 months of non-delivery.

**Full carrier terms and conditions can be found here.

It is the buyer's responsibility to inform HAPPIPOP of any parcel issues in time as according to these policies and deadlines. We cannot help you if you allow time to elapse.

 

OTHER

⭐ What is the difference between standard grade, b-grade, and seconds grade?

Due to the handmade nature of enamel pins, they will not be 100% perfect. Sometimes pin grades will be grouped together (e.g. "standard/b-grade") for looser grading and convenience. Each pin is inspected and graded according to the general criteria below:

  • STANDARD GRADE: Best pins in the batch! Minor to no flaws (can have minor scuffs, tiny specks, shallow enamel under-fill, etc.)
  • B-GRADE: Small flaws (small marks, enamel nicks, scratches, enamel under-fill, etc.)
  • C-GRADE/SECONDS GRADE: Flaws more visible than B-grades (enamel under-fill, enamel paint spills, small areas of missing enamel, wrong enamel color fill, discoloration, etc.). Not too major.
  • SUPER SECONDS: Obvious, major flaws, worse than regular seconds (large or multiple areas of missing enamel, very visible smudges/discoloration, major dirt marks, very wobbly back-posts, major polishing issues, etc.). Greatly discounted; usually only sold in mystery bags.

Pin grading is subjective. Pins will vary in flaws and may be more obvious than others. They are given at random within their respective grades; requests for "good" pins will not be honored. If you are worried about receiving a pin with more obvious flaws, please consider purchasing a standard quality pin instead!

⭐ Will [insert item here] restock?

Please see the Release Schedule page for a tentative timeline on restock/release plans!

*As of 2025, all pins will no longer have restocks due to lack of demand. 

⭐ How do I contact you?

  • Contact Form
  • Email: happipopservice[at]gmail.com
  • Instagram: @happipop*

*Please do NOT DM about order issues as Instagram messages are easily missed. Email only for urgent issues!

Please allow 1-2 business days for a response! Urgent mails are typically replied to within 24 hours.

If you do not receive a needed response after 3 business days, please try emailing again (or nudging me on my socials) as your message may have been accidentally missed or sent to spam.

⭐ Photography

The majority of the vibrant, beautiful artwork that is used as the background in many of my product photos is by the artist Sugar Mints!